Frequently Asked Questions

I never knitted or crocheted before, what kit should I buy?

I want to gift a kit, can you help me choose? 

I bought a kit, and I’m not sure how to proceed.

Can I buy yarn separately?

Is there enough yarn in a kit to add some length (to the sleeves or body)?

In what languages are the patterns available?

What is the difference between buying a kit and buying the yarn and pattern separately?

Can I see the yarns and models somewhere in real life?

Can I combine two orders?

Can I collect my order in Brugge?

Do you send orders outside Belgium?

What are the shipping costs?

Can I send a kit directly to the recipient as a gift?

Can I track my order?

Can I adjust or cancel my order?

I can’t download my pattern

What kind of payment methods do you accept?

How do I know my payment was successful?