Privacy Policy

General

The security and confidentiality of your personal data is of great importance for Selfmakery bv. In this privacy statement, we aim to provide clear and transparent information on how we handle personal data. We make every effort to safeguard your privacy and will therefore handle personal data with care. Selfmakery bv abides by the applicable laws and regulations, including the General Data Protection Regulation (GDPR).

Selfmakery bv is responsible for processing your personal data. If after reading through our privacy statement, or in a more general sense, you have any questions about it or wish to contact us, you can do so at hello@les-cousines.be. If you are not satisfied with Selfmakery bv's response, you can file a complaint with the Belgian Data Protection Authority.

Collection and processing of personal data

Selfmakery bv collects and uses your personal data when you:

place an order, make a purchase, request a quote via our website or via an employee, representative or manager of Selfmakery bv;
enter into an agreement with Selfmakery bv;
use the website www.les-cousines.be, our social media channels, a telephone number or email address of our employees or representatives to communicate;
subscribe to the newsletter.

We collect your contact data such as your name, first name, address, e-mail address, telephone number, mobile phone number, etc. We also keep data we obtain via third parties or from contracts, contact forms, surveys, commercial actions, payment data, orders, (online) purchases. Data from online purchases are kept only in its relevance for accounting purposes.

For professional customers, suppliers or companies with whom we (may) start a cooperation, in addition to the data mentioned above, we also keep company data such as the company number, contact persons or legal entity.

Use of personal data

Your details will be used by Selfmakery bv to:

enable communication between you and Selfmakery bv in order to respond to questions, requests or comments or to proactively contact you for questions of any kind;
to correctly (administratively, logistically ...) handle a concluded agreement;
to inform you and provide targeted communications, newsletters and offers to you;
to improve the content of and the general experience on the website and social media channels.

Security and retention period of personal data

Selfmakery bv uses quality software providers to keep your data secure. The security and confidentiality of all data we process are important to us. We limit processing to what is necessary to achieve the purposes. All persons who may learn of your data on behalf of Selfmakery bv will be bound to secrecy.

Selfmakery bv only shares your personal data with the following categories of recipients:

logistics or postal companies that enable us to deliver your order or purchase to you;
financial institutions or payment service providers who enable us to process your payment;
subcontractors of Selfmakery bv with whom we have an agreement and who help us provide all our services.

Furthermore, we do not pass on personal data to third parties unless this is legally required and/or permitted, such as in the context of a police or judicial investigation.

Selfmakery bv does not retain personal data longer than necessary for the purpose for which it was provided. Thereafter, your personal data may be retained for archival purposes.

Right of inspection, correction and removal

You can oppose the processing of your data and withdraw a granted consent for the use of your data without motivation. To do so, submit a clear request at hello@les-cousines.be. If you wish us to delete your data, we will comply with your request as soon as possible and notify you accordingly. We reserve the right to retain certain of your data for administrative purposes.

Use of cookies

A cookie is a small file sent by servers and placed on your computer's hard disk. The information stored on these cookies can only be read by us and our partners for as long as necessary or until you delete them yourself.

Our website uses cookies and similar technologies to distinguish your user preferences from those of other users of our website. This helps us to provide you with a better user experience when you visit our website and also allows us to optimise our website.

All websites targeting certain parts of the European Union are required to obtain your consent before using or storing cookies and similar technologies on your computer or mobile device. This cookie policy provides you with clear and comprehensive information about the cookies we use and their purpose.

Selfmakery bv uses various cookies -functional cookies and analytical cookies- to ensure the proper functioning of the website, identify registered members and customers, analyse the functioning of the website and guarantee the safety of use.

For cookies placed by third parties, please refer to the statements these parties make on their respective websites about them: Lightspeed, Ecwid, YouTube, Stripe ...

Should you have any further questions or comments, please send them by e-mail to hello@les-cousines.be.

More information on cookies can also be found on the website allaboutcookies.org.

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