Privacy Policy

Privacy Statement – Les Cousines (Selfmakery bv)

General Selfmakery bv attaches great importance to the security and confidentiality of your personal data. In this privacy statement, we want to provide clear and transparent information about how we handle personal data. We do everything we can to guarantee your privacy and therefore handle personal data with the utmost care. Selfmakery bv complies in all cases with applicable laws and regulations, including the General Data Protection Regulation (GDPR).

Selfmakery bv is the controller responsible for processing your personal data. If you have any questions after reviewing our privacy policy, or if you wish to contact us, you can do so via hello@les-cousines.be. If you are not satisfied with the response or handling by Selfmakery bv, you have the right to file a complaint with the Belgian Data Protection Authority (GBA).

Collection and Processing of Personal Data Selfmakery bv collects and uses your personal data when you:

• Place an order, make a purchase, or request a quote through our website, or via an employee or the manager of Selfmakery bv;
• Enter into an agreement with Selfmakery bv;
• Use the website www.les-cousines.be, our social media channels, or the phone number/email address of our team members to communicate;
• Sign up for our newsletter.

We collect contact details such as your last name, first name, address, email address, phone number, or mobile number. We also keep data obtained through third parties or from contracts, contact forms, surveys, commercial actions, payment details, and (online) purchases. Data from online purchases is stored for as long as it is relevant and legally required for accounting purposes.

For professional clients, suppliers, or companies with whom we start (or may start) a collaboration, we also keep business data such as the company registration number, contact person details, and legal entity, in addition to the data mentioned above.

Purposes and Legal Grounds for Processing Your data is used by Selfmakery bv for the following purposes:

• Communication: To respond to your questions, requests, or comments, or to proactively contact you (Legal basis: Legitimate interest or performance of a contract).
• Performance of a Contract: To correctly handle a concluded agreement or order (administratively, logistically, and financially) (Legal basis: Performance of a contract).
• Marketing: To inform you and provide you with targeted communication, newsletters, and offers (Legal basis: Explicit consent). You can withdraw this consent at any time.
• Optimization: To improve the content and overall experience on the website and social media channels (Legal basis: Legitimate interest).

Security and Retention Period of Personal Data Selfmakery bv uses high-quality software providers to secure your data. The security and confidentiality of all data we process are essential to us. We limit processing to what is necessary to achieve the intended purposes. All persons authorized to access your data on behalf of Selfmakery bv are bound by a strict duty of confidentiality.

Selfmakery bv shares your personal data exclusively with the following categories of recipients:

• Logistics partners and postal companies to deliver your order;
• Financial institutions or payment service providers to process your payment;
• Subcontractors and IT service providers with whom we have concluded a data processing agreement and who help us optimize our services.

If data is processed by parties outside the European Economic Area (EEA), we ensure that this is done in accordance with applicable legislation and via appropriate safeguards (such as standard contractual clauses). Furthermore, we do not pass on personal data to third parties unless legally required and/or permitted, such as in the context of a police or judicial investigation.

Selfmakery bv does not store personal data longer than necessary for the purpose for which it was provided. Customer and order data within the framework of accounting are kept for 7 years in accordance with legal obligations. Data for marketing purposes is stored until you unsubscribe or withdraw your consent.

Your Rights as a Data Subject Under the GDPR, you have several privacy rights. You have the right to:

• Access and copy the personal data we process about you.
• Correction or supplement if your data is incorrect or incomplete.
• Erasure (right to be forgotten) of your data, provided we are not legally obliged to keep it (e.g., for accounting).
• Restriction of processing of your data (for example, if you dispute its accuracy).
• Data portability to transfer your data to another party.
• Objection to the processing of your data, specifically in the context of direct marketing.

Would you like to exercise any of these rights? Please send a clear request to hello@les-cousines.be. We will respond to your request as soon as possible, and at the latest within 30 days.

Use of Cookies A cookie is a small file emitted by our servers and placed on the hard drive of your computer or mobile device. The information stored in these cookies can only be read by us and our partners, for as long as necessary or until you delete them yourself.

Our website uses cookies and similar technologies to distinguish your usage preferences from those of other users. This helps us to provide you with a better user experience and to optimize our website. Upon your first visit to our website, we ask for your explicit consent to place non-functional cookies.

Selfmakery bv uses the following cookies:

• Functional cookies: Necessary for the proper functioning and security of the website and the shopping cart.
• Analytical and marketing cookies: To analyze website usage and improve its performance.

For cookies placed by third parties (such as Lightspeed, Ecwid, YouTube, Stripe, etc.), we kindly refer you to the privacy and cookie statements that these parties provide on their respective websites. If you have any further questions about this, please feel free to contact us via hello@les-cousines.be. You can also find more information about cookies on allaboutcookies.org.General

• place an order, make a purchase, request a quote via our website or via an employee, representative or manager of Selfmakery bv;
• enter into an agreement with Selfmakery bv;
• use the website www.les-cousines.be, our social media channels, a telephone number or email address of our employees or representatives to communicate;
• subscribe to the newsletter.

For professional customers, suppliers or companies with whom we (may) start a cooperation, in addition to the data mentioned above, we also keep company data such as the company number, contact persons or legal entity.

• enable communication between you and Selfmakery bv in order to respond to questions, requests or comments or to proactively contact you for questions of any kind;
• to correctly (administratively, logistically ...) handle a concluded agreement;
• to inform you and provide targeted communications, newsletters and offers to you;
• to improve the content of and the general experience on the website and social media channels.

• logistics or postal companies that enable us to deliver your order or purchase to you;
• financial institutions or payment service providers who enable us to process your payment;
• subcontractors of Selfmakery bv with whom we have an agreement and who help us provide all our services.

You can oppose the processing of your data and withdraw a granted consent for the use of your data without motivation. To do so, submit a clear request at hello@les-cousines.be. If you wish us to delete your data, we will comply with your request as soon as possible and notify you accordingly. We reserve the right to retain certain of your data for administrative purposes.